National Insurance Company — medical outdoor treatment payment claim

Sir. I being the policey holder no.[protected] submitted my daughter's outdoor check-up papers through my agent mr. Swapan kumar mondal 4-5 months ago as said by my agent in anticipation that my 1%of total sum assured for yard health check up will be cleared. But till date that payment not cleared. Whenever i enquired into the matter with my agent mr mondal said the same is under process. If this is the fact that even clearance of such a small amount takes so much time than it is truly matter of concern. Pl. Do the needful. Kalyan chakraborty