National Insurance Company — policy document is not sent after payment

Address:	Chennai, Tamil Nadu, 600011
Website:	nationalinsuranceindia.nic.co.in

I made the payment to renew my bike insurance on 5th October 2018. but the policy is not generated. The transaction number is EASI[protected]. But the policy is not sent to me.
Hence i have sent an email on the same day to NIC.[protected]@nic.co.in.
Still they have not sent me the policy and not responding to email. I am forced to drive my vehicle without insurance copy as the old policy is expired.

Old policy number :[protected]