National Insurance Company — regarding mediclaim policy no[protected] claim not received

Address:

Thane, Maharashtra, 400601

Policy no[protected] name-pooja sunil ghogare.
Good afternoon

With referance to above subject my sister is admited into the hospital her name is pooja sunil ghogare.
1. Hospital admitted date is-08/09/2018 (Your claim id no[protected] when we are checking status of this claim it shows claim approved but still money not received at our end


2. She is second time admited in hospital on 29/09/2018. (Your claim id no[protected] when we are checking status of this claim it shows claim approved but still money not received at our end

How much time it will take. Kindly check and revert.