National Insurance Company — They have worst surveyors who doesn't cooperate in any way with customers

Address:Ernakulam, Kerala, 683101
Website:nationalinsuranceindia.nic.co.in

I met with an accident and the car have idv 2, 56, 000rs. The estimated cost to restore car is more than 6 lakhs. The surveyor is threatening me saying that if i do not agree to the settlement he says, he will put claim to repair and i should pay the sum after insurance liability which is the idv.

I do not understand the point in repairing it with more than double the cost of car itself. He asked me to keep the salvage (Buyers ready to pay 65k) and he will arrange insurance to pay 1, 00, 000rs. I asked if i do not have the right to claim total loss and thus the idv for which i paid hectic premium to which he said 'cannot'!!

Even after discussing with him so many times, he still insisted on salvage settlement basis and agreed to pay 1, 50, 000rs. From this, i need to pay for tow service, 5000rs. Estimation charges, 2000 insurance fee and more than 12000 for keeping my car in service center for this long time + the money to keep it there until the claim is settled.

So where i have the right to get 2, 56, 000rs he pushed me to settle with 1, 80, 000rs by pressurizing me without submitting his report even after 2 months time.

I am writing this with huge mental agony and helplessness. I still do not know how long it would take to settle the claim without which i cannot sell my salvage and keep paying the service center their daily rent.

Policy number: 571001/11/16/[protected]
Surveyor mr. Santosh
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Sir
I have lodge a accidental claim for my honda activa in march 2017, but i have not attained my claim amount yet now. I had claimed my insurance claim at NIC office at Ara branch in Ara Bhojpur, Bihar.

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