National Payments Corporation of India [NPCI] — amount deducted against failed payment

Address:New Delhi, Delhi
Website:www.paytm.com/upi

DBS bank to Citi bank sent 2000 rs
Using paytm upi transaction failed amount
Deducted not refunded yet

I sent money from DBS bank to CITI bank through paytm upi amount is deducted aagainst failed transaction but not refunded back to my account.
Txn shown failed but amont deducted
Upi reference no. Is[protected]

I tried many times but paytm customer didnt revert on call
Plz refunded back my back from paytm upi
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    National Payments Corporation of India [NPCI] Phone
    +91 22 2657 3150
    +91 44 2816 0700
    +91 22 4050 8500
    National Payments Corporation of India [NPCI] Address
    C-9, 8th Floor, RBI Premises, Bandra-Kurla Complex, Bandra (East), Mumbai, Maharashtra, India - 400051
    View all National Payments Corporation of India [NPCI] contact information