[Resolved]  National Payments Corporation of India [NPCI] — gas subsidy not credited to my account due inactive aadhaar at npci

Address:

Visakhapatnam, Andhra Pradesh

Sir,
I have hp gas connection in police employee co-operative society at eluru. I am the regular customer. But, i have not received gas subsidy since last 6 transaction even though my aadhar linked with gas agency as well as my sbi account. The gas agency people says that my account was hold at the level of npci by showing that "hold due to inactive aadhaar at npci". Hence, i request that solve my problem and to credit my subsidy to my sbi account.

When make a complaint before the gas company. They informed that

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Subject : as per omc the cash transfer has failed due to reason as miscellaneous.

Description : i have not been received gas subsidy for last 5 transactions though lpg no and my bank accounts were seeded with aadhar number. Further my lpg gas account has not been opened even i enter my user id and password.

Action history
Rajaramana tatta[protected]/05/2018 02:07 pm
Regret inconvenience, we spoke with you in mobile you are satisfied with the information so we are hereby closing the complaint.

Md. Nagoor meeravali - 09/05/2018 04:38 pm
How can i access my lpg gas account. I am not able to access my account and observe whether my subsidy credited to my bank account or not.

Rajaramana tatta[protected]/05/2018 11:20 am
Regret inconvenience, as per our records, 1. Aadhaar seeded with distributor xxxx xxxx 9967 bank aadhaar seeded status with hpcl available npci aadhaar seeded status (Not submitted), 2. Please note that the customer where ever he has submitted his aadhar latest in bank, that bank account will be picked up for crediting lpg subsidy.in case if aadhar already linked with bank account, then it can be removed and relinked again to make the account latest. Lpg subsidy will not be credited based on account number entry done by lpg agency, it will be credited only by submitting aadhar at bank. Hence organized to relink aadhar against the account number you can the subsidy to be credited.

Md. Nagoor meeravali - 21/05/2018 11:40 am
Dear sir,
I have re-linked my aadhaar number to my sbi account number by deleting the previous one, as suggested by sri rajaramana natta on 09.05.2018. But, subsidy for 5-transaction are not credited to my account till to date. Hence, i once again request you to take immediate action to credit gas subsidy for 5-transactions in my sbi bank account at an early date.

Rajasekhar[protected]/05/2018 11:16 am
Regret inconvenience, as per our records, 1. Aadhaar seeded with distributor xxxx xxxx 9967 bank aadhaar seeded status with hpcl available npci aadhaar seeded status (Not submitted)

Also attachin screen shot aadhar seeded status
Please find and do necessary things with bank.
If you still have problem please revert immediately.