National Payments Corporation of India [NPCI] — google pay non credit of amount

Address:

682041

Mr. Pradeep transferred rs. 12500/-, through googlepay, on 11th nov.2018. Mr. Sajith transfer rs.12500/- from his hdfc account ([protected]) to mr. Pradeeep’s account ([protected]) which maintained at ponekkara through google pay. Googlepay id:[protected].

Google pay support - case id: [[protected].
But till date amount not credited in state bank of india ([protected]) account.
Kindly resolve.