National Payments Corporation of India [NPCI] — I'm complaining about failed recharge

Address:Ap-Kodoli, Tal-Panhala, Dist-Kolhapur, Kolhapur, Maharashtra, 416114

I had recharge my jio mobile no. [protected] on 23rd sept. 2019 at 7pm amount rs.448 but the transaction is failed and amount is debited from my account i had raised a complaint against jio but they didn't take any responsibility. And also as per the bank reference and bhim upi amount is credited to their account but they said "we didn't receive a money" following are details of my transaction

Name - aniket prakash bhosale
Transaction mode - amazon pay upi
Date - 23rd sept. 2019 at near 7pm
Amount - rs. 448
Reference id[protected]
Bank - bank of india
Brach - kodoli, 416114, maharashtra
To - jio citibank
Transaction id of citibank - s59012964
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National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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Sir my transaction successful but not deposit my balance in Receiver bank account

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    National Payments Corporation of India [NPCI] Phone
    +91 22 2657 3150
    +91 44 2816 0700
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    National Payments Corporation of India [NPCI] Address
    C-9, 8th Floor, RBI Premises, Bandra-Kurla Complex, Bandra (East), Mumbai, Maharashtra, India - 400051
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