[Resolved]  National Payments Corporation of India [NPCI] — Payment of EB bill by BBPS - payment failed but no refund

I paid my electricity bill ₹2079 to TANGEDCO TNEB through bbps.online sbi.
The transaction failed at the last minute but money was debited from my account.

Bank Transaction Reference : IGALEAMKM5
BBPS Transaction no : SB[protected]
Transaction Date :[protected]
Transaction Amount : ₹2079

I contacted State Bank of India - they are telling that money was transacted and asking me to contact the merchant.
In TNEB, I am unable to find any details regarding the transaction

Now, the money is stuck in BBPS. I could see the transaction details on BBPS but when I try to raise a complaint it's showing that there was no transaction found. There is not even a contact number to contact them.

Please suggest me a way as there is no way to raise a complaint.

It's bad how consumers are losing they're money because of some server problems of these financial institutions.