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National Payments Corporation of India [NPCI] — paytm upi

Sir i was make a transaction from paytm upi but due to some technical issue with bank the transaction has been failed but money has been deducted from my account the transaction was of 20jan, 2018 but till now i didn't get refund the amount which have deducted from my account for failed transaction.. I complained to paytm customer care he suggest me that to contact to bank but bank also didn't get responsible... I m student, how can i get amount if no one take responsibility... I am very frustrated.
paytm upi
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Complaint Status


[Feb 01, 2019] National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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    National Payments Corporation of India [NPCI]
    Customer Care Service
    Customer satisfaction rating
    9%
    Complaints
    3604
    Pending
    0
    Resolved
    320
    National Payments Corporation of India [NPCI] Phone
    +91 22 2657 3150
    +91 44 2816 0700
    +91 22 4050 8500
    National Payments Corporation of India [NPCI] Address
    C-9, 8th Floor, RBI Premises, Bandra-Kurla Complex, Bandra (East), Mumbai, Maharashtra, India - 400051
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