National Payments Corporation of India [NPCI]

National Payments Corporation of India [NPCI] — regarding my fund transfer issue of 50k through bhim upi qr code

@sapra_narender

from Mumbai, Maharashtra

Address:

Gurgaon, Haryana, 122001

Dear sir ma'am

I have transferred rs 50k to beneficiary but amount neither credited to beneficiary nor returned to me till date since transaction was made on 13th january 2019. Balance deducted from the hdfc bank and not yet credited to beneficiary axis bank. This was done through bhim upi qr code having idfc bank name in its upi qr code address. Now no bank taking responsibility of this fund transfer issue and i am in financial crisis. Idfc bank told me that payment may be lying with npci. So kindly suggest further course of action. I have all the proofs of this fund transfer including upi transaction no. Kindly help to resolve urgently as i am struggling since long and now in financial crisis.

Regards
Narender

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National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.

May 18, 2019

Updated by @sapra_narender HDFC BANK confirmed that amount is deposited in the account no [protected] of IDFC FIRST Bank. Kindly check and confirm that whose account no is this.

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Comments

HDFC Bank Customer Care

from Mumbai, Maharashtra

Dear Customer,

We can help with that. Please write to [protected]@hdfcbank.com with your Account No. or Customer ID, transaction details & registered contact details. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance

Axis Bank Customer Care

from Pune, Maharashtra

Hi, we regret the inconvenience caused. Please DM us your registered contact details and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq Regards, Team Axis Bank.