National Payments Corporation of India [NPCI] — transaction of 30 thousand which is done on may 2nd

I transferred 30 thousand rupees to one merchant for tyres. The transaction status was pending and i transferred 30000 again and it was transferred successfully. This transfer has been done by google pay. Now that 30000 neither credited in beneficiary account and nor my account. I raised a complaint to google pay with and my google pay support inquiry - case id [[protected]]. Now google pay is saying that issue is already escalated to npci but nothing is happening. This is not a small amount and it has been one month
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National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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    National Payments Corporation of India [NPCI] Phone
    +91 22 2657 3150
    +91 44 2816 0700
    +91 22 4050 8500
    National Payments Corporation of India [NPCI] Address
    C-9, 8th Floor, RBI Premises, Bandra-Kurla Complex, Bandra (East), Mumbai, Maharashtra, India - 400051
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