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National Payments Corporation of India [NPCI] — transaction of 30 thousand which is done on may 2nd

I transferred 30 thousand rupees to one merchant for tyres. The transaction status was pending and i transferred 30000 again and it was transferred successfully. This transfer has been done by google pay. Now that 30000 neither credited in beneficiary account and nor my account. I raised a complaint to google pay with and my google pay support inquiry - case id [[protected]]. Now google pay is saying that issue is already escalated to npci but nothing is happening. This is not a small amount and it has been one month

transaction of 30 thousand which is done on may 2nd
transaction of 30 thousand which is done on may 2nd
transaction of 30 thousand which is done on may 2nd
transaction of 30 thousand which is done on may 2nd
transaction of 30 thousand which is done on may 2nd

Complaint Status


[Jun 02, 2019] National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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    Customer satisfaction rating
    9%
    Complaints
    3336
    Pending
    0
    Resolved
    305
    National Payments Corporation of India [NPCI] Phone
    +91 22 2657 3150
    +91 44 2816 0700
    +91 22 4050 8500
    National Payments Corporation of India [NPCI] Address
    C-9, 8th Floor, RBI Premises, Bandra-Kurla Complex, Bandra (East), Mumbai, Maharashtra, India - 400051