National Travels — bus did not stop at the point

Address:

600118

I have book national travels from one "chennai" to silk board "banglore".

My pick up point was srp tools. I had called the driver 20 mins before my pickup time and waited however he did not respond.

After 1 hour he called me and said to come to malar hospital whish is 5 km away from my stop. I had told my the driver why did he do it to which he says if i want to go to bangalore i have to listen to him.