Naturals — Seeking resolution for issues with Naturals membership and pricing at Salon de R in Kollam

Address:

Salon de R · Page · Hair Salon · Kappalandimukku, near petrol pump , Kollam, India, Kerala ·

Dear Naturals Salon and Spa Customer Care Team,
I am writing this email to express my disappointment with the service I received at the Salon de R (Naturals) branch in Kollam, Kerala. My family and I have been loyal members of Naturals in Whitefield Bangalore, Kadukodi branch for a long time. We are happy with the services and discounts we receive as Naturals members.

However, our recent visit to the Salon de R (Naturals) branch in Kollam was not a pleasant experience.We went there for hair clouring, pedicure and facials in
April 2022. Despite being Naturals membership, we were informed that we could not avail the membership discount for haircuts and hair coloring or of any services. They mentioned that we had to purchase their membership to avail discounts. This policy seems unfair to us, as we have been Naturals members for a long time and have availed discounts at other branches.
Furthermore, we were not provided with a bill for our services which we found to be exorbitant. This is not the kind of service we expect from a reputed salon like Naturals

I would like to request you to look into this matter and take appropriate action. It would be great if you could provide clarity on the membership policy and discounts applicable at different branches of Naturals.

I would appreciate it if you could ensure that your customers are treated fairly and equitably.

Thank you for your attention to this matter. I look forward to your response and a resolution to this issue.
Sincerely,
Molly Rajan.