Naturals Unisex Salon — false promise and irresponsible behaviour

Address:	New Delhi, Delhi, 110019
Website:	www.naturalscrpark.co.in

I visited naturals unisex salon in cr park on date friday 27th 2017. I had done hair color and a keratin hair treatment. Sunday morning the salon person washed my hair and made them straight using dryer.
He asked me to buy the same shampoo and conditioner as he said using this shampoo you can carry this treatment for long time. But he didn't asked me to use this shampoo only. On 31st i went to goa and next day i washed my hair for the first time. After the wash my hair seemed as usual as there was not any keratin in my hair. I called to gk branch by mistake and they asked me to call cr park branch. Cr park manager asked me to come when i am back.
On the 6th november when i cane back to delhi i visited them. They asked me to visit next day. I went this evening and they asked me to wait for half an hour. After this the salon person denied that he didn't made me aware that i should only wash from the shampoo they recommend. He continuously debated and the manager didn't shown any supportive behavior. There behaviour was very rude and they just blamed me.

My question is a reputed salon (As you claim) can't take a one day responsibility of hair treatment of a customer? I invested 7000 rupees which in not a small amount and salon didn't shown and responsibility of one day hair treatment. I requested them to take responsibility but they just denied.
Now i just would request you to look into this matter and help in getting my money back as this matter is just one week old and in within one day i lost the 4000's keratin treatment.

I have the image that i took after one wash of this keratin treatment.

Thanks,
Kiran