[Resolved] Naukri.com — money got deducted from bank account but vendor denying it

Rajesh Kharche

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411062

Hi team,

In order to avail naukri.com's fast forward services. I received a call from naukri.com executive on 18th feb around 3.15 pm ist. He provided a link over mail to make a payment. As i initiated the online netbanking payment of rs 2250 from hdfc bank after i entered the otp the transaction got failed.

So the agent again provided second upi payment link, this time it was successful. And as per procedure they activated the service.

I reached out to hdfc bank for this this failed transaction they also denied help, saying that the transaction is successful at banks end and provided me the transaction reference number.

And naukri.com is saying that at their end only one transaction (Upi) is successful.

Requesting your help to find out where he money gone?

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Apr 12, 2019

Complaint marked as Resolved

Naukri.com customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2019

Naukri.com Customer Care's response Dear Sir/Ma'am,

Greetings!

We express our sincere apologies for the displeasure caused to you.

If you are a paid user of Naukri.com, please share your customer code / transaction code or the registered email-id to help us check your profile and address your concerns.

Kindly share the details to us on [protected]@naukri.com mentioning "Consumer Complaints" as Subject line.

We would like to assure you that Naukri.com prides itself on being customer-centric

Thanks & Regards
Team Naukri