[Resolved] Naukri.com — naukri prime refund not given | |||||
Hello team, I received a call from naukri on 30th august 2018 for registering in naukri prime. Jayashree ([protected]) from the naukri prime team informed me that my cv have been short listed for interview in ibm and wipro and i need to pay 2832 (Including taxes) which is the only amount i need to pay and it is refundable if i don't get selected in interview. The refund process will be initiated withing 3-4 working days after the interview process. I payed the amount via online while she was on call and she transferred the call to her head of prime services (As she told). That guy asked me to pay another 12000 rupees for educational verification. I told him that i was not informed about this payment and jayashree has only told me to pay 2832 and now i want my refund. That guy started speaking rudely after hearing this and he was forcing me to pay the 12000 amount. I clearly told no and disconnected the call. I called back jayashree and told her why she was not transparent enough in the beginning that i have to pay 2832 (Registration)+12000 (Educational verification)+8000 (Professional verification). She too then started forcing me to pay the rest of the amount. After a long argument she told that she she will talk to her manager and get back to me on the next day 31st august 2018 and asked me to call her by 12 pm. Next day i called her and she told the refund will be initiated soon and the naukri team will call me asking for my bank account details. But no when i call her she is not picking the call and disconnecting it. I seriously don't know how to deal with this. I am attaching the snap shot of my acknowledgement receipt and my bank transaction reference. Transaction id: 166808 Please assist me on this. Regards, Asha r doddamani Was this information helpful? | |||||
Oct 14, 2018 Complaint marked as Resolved Naukri.com customer support has been notified about the posted complaint. Verified Support Sep 13, 2018 Naukri.com Customer Care's response Dear Sir/Ma'am, Greetings from Naukri.com! Thank you for writing to us and bringing this to our notice. We would like to share that this call was not made from Naukri.com or any of our associates. Please refrain from taking calls from this agency / person as they might be misusing Naukri’s name and credibility. We’ve received such complaints from other jobseekers as well in the past and on the basis of our findings we advise you to be wary of such emails and do not volunteer information on: • Credit card numbers or bank details over phone or email • Call back phone number • Monetary transactions, money-transfers, or payment for job applications, conducting interviews, or any other such employment/recruitment related benefits • Contact details for a guaranteed job or money to process visa for emigration We advise you to exercise extreme caution before acting on any such fraudulent emails/calls and always check with the actual recruiter before paying for interview, offer letter, etc. Naukri.com takes the best possible measures to protect the interest of our job seekers. As you might have received (or receive) emails from the imposters, kindly do report their complete details (Name, Mobile/phone Number, website or Email address) to us at [protected]@naukri.com. Please write to us in case of any further assistance required Regards, Team Naukri | |||||
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