Navata Road Transport — washing machine damage

Address:

West Godavari, Andhra Pradesh, 534268

Hi,
My name is leela madhava godavarthi.
I totally disappointed with navata transport item delivery. I have sent washing machine from hyderabad on 11th may to palakollu (Delivered18th may) with working condition. After delivery when i check the washing machine, bottom wheels from two sides have been totally broken and the motor has been stuck with the broken wheels, with this effect rs 70000 washing machine has completely stopped working.

I think some thing has been kept on washing machine during transportation which make to broke the wheels. My question to navata is who will bear the cost now???