Navata Road Transport — not responding and rude behaviour and i have lose 6000 rupees due to this

Website:

www.navata.com

— forwarded message —
From: balakrishna yarlagadda
Date: mon, 16 apr 2018 at 13:09
Subject: re: q026943
To: customercare
Cc: lalitha, rajesh m - oi vzro, t. Vishnu priya - officer vzro

Hello rajesh,

As discussed, i have lose of 6000 rupees due to this..

Till now waiting for response...

Please give me the escalation levels for navata

Who will pay this lose of money???

On mon, 16 apr 2018 at 11:54, customercare wrote:
Dear sir,

Please see the below mail and clear the issue.

Customer is waiting for your replay.

Regards,
Csc-ho
Navata road transport
Ph:[protected] description: description: description: cid:image001. [protected]@01ca41db.90894940
Email: [protected]@navata.com
Indiadescription: description: description: flag

From: "balakrishna yarlagadda"
To: "customercare"
Cc: "challapalli", "lalitha", "rajesh m - oi vzro", "t. Vishnu priya - officer vzro"
Sent: monday, april 16, 2018 11:42:02 am
Subject: re: q026943

Hello sirisha,

As discussed, i’m waiting for mr. Rahesh call...

Till now i have reached you 10 times via phone... Every time you told me like my boss will call you with in 5 min... But till now i didn’t receive any call from yor sir..

May i know the navata escalation matrix..

On mon, 16 apr 2018 at 10:43, customercare wrote:
Dear sir,

Please see the below mail and clear the issue.

Customer is waiting for your replay.

Regards,
Csc-ho
Navata road transport
Ph:[protected] description: description: description: cid:image001. [protected]@01ca41db.90894940
Email: [protected]@navata.com
Indiadescription: description: description: flag

From: "balakrishna yarlagadda"
To: "customercare"
Sent: monday, april 16, 2018 10:21:46 am
Subject: re: q026943

Hello sirisha,

As discussed, kindly update the status asap...

On fri, 13 apr 2018 at 19:51, balakrishna yarlagadda wrote:
Hello, i’m waiting for your response...

On fri, 13 apr 2018 at 17:32, balakrishna yarlagadda wrote:
Hello navata,

I’m really disappointed with navath service...

Just now i have called to cahallapalli navata branch partner (‭[protected]‬and i didn’t expect those words from navata service guy...

He is talking very rude behaviour and he is saying like.. Olny 50 kg pack so wait for our call..

Can you please create a complaint against this and please call me for discussion on this...

I’m really unbalanced due to this... Very disappointed..

Mobile number : [protected]