Neetabus.in / Neeta Tours & Travels — Unreliable service

Address:

Jamnagar, Gujarat, 361001

I am mohammed umer. I had a booking for monday 5th 8:30pm. But when i reached at 8pm, someone in reception told me to wait until bus arrives. I waited for 30 min. 8:30pm i enquired as to why the bus has not arrived yet. The in charge person told me that the bus will not arrive as it got puncher. And eventually they gave me eagle which is not multiexcel as neeta.
Eagle was at 9:30pm. They did not even escort me to eagle office and just told me the address. Neeta should have kept me informed but they don't seems to be interested.
Eagle's bus did not arrive at the point. And i have to take a mini van which had 25 people in it. As your aware mini van comes with around 15 sedater and with all there luggage in it. It was a very bad experience. The customer service is pathetic. I will never board a bus like neeta again. They have no respect towards customer or their money. If they had then i would have had a positive and pleasant journey.