[Resolved] Nestaway Technologies — a complete exploitation of my money, my time & my peace of mind | |||
Yet another experience of extremely poor services and highly misleading information from the Nestaway team. Thanks for reminding me what being helpless feels like. Pathetic set of people working for apathetic company. Nestaway and their employees have been harassing me since 4th July 2018(the date I was promised a move-in, ): 1.) I raised AC installation service request 4 days prior to my move-in, however no action taken. The SPOC responsible for my move-in did not fix the issue till date i.e 12th july 2018, is not responding to my calls n even threatened me that if I raise a service request he will not let the move in happen. 2.) Wrong room assigned to me inspite of paying amount and everything due. 3.) Customer care promises a call back everyday and noone calls back, ive been following up with them since 8 days now and not even one time I have got a call back from the team, first 4 days they did not do anything to resolve the issue, the area manager did not respond to my calls nor did the person, who showed me the room, had the basic courtesy to call back to resolve my issue. 4.) Terrible customer care team, they are as helpless as I am, the best way they get rid of a customer is by saying " U will get a call back" thats the easiest solution for them. At first they tell u that they do not have an option to transfer the call, but after u put some pressure they will transfer and the call will land up with more incompetent people, who will again tell u things that they can not manage and just before you feel like that its sorted, they will come up with their favorite word "SORRY"! They have frustrated me so much that my blood pressure has increased and I have consult a doctor. 8 days i've been living with my stuff in my car and have spent 7-8K on OYO rooms. Now I have asked for a refund, Im sure this will again be my worst experience. I have lodged a formal complaint against the fraudulent company and have also filled a formal complaint with the consumer court. This has to stop, companies like these are only made to harass people and mint money. Was this information helpful? | |||
Aug 24, 2018 Complaint marked as Resolved NestAway Technologies customer support has been notified about the posted complaint. Verified Support Jul 24, 2018 NestAway Technologies Customer Care's response Hi Manish, this should not have happened and we regret the inconvenience caused to you. However, we want you to know that customer experience is o[censored]tmost importance to us. Please share your complaint and contact details to us at [protected]@nestaway; that'd help us connect with you and help with a resolution.
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+91 76 7676 0000
#1556, NestAway Technologies, 19th Main Road, HSR Layout Sector - 1, Bangalore, Karnataka, India - 560102
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