[Resolved]  Nestaway Technologies — accommodation booked but not available to move in and still the whole amount was charged to me + full money was not refunded during cancellation

Address:

Bangalore, Karnataka

Hi, i have booked a shared accommodation from nestaway pune. I checked the place and then booked it. The area manager showed me the flat in tower 1on 4th floor in blue ridge locality. The bed was available and i paid the whole amount to rent it. On the day of moving in which was 23rd of june, i came to know that the bed is not available. I tried to contact the area manage but he was not picking up the phone. After that i cancelled the booking which i was not allowed to do as there was no option of cancelling on there website. The only option was to move out, how can i move out if i have not moved in. After talking to the call center i did the moved out thing on the website and waited for a week to get the refund but it was not released by nestaway. I kept on calling every day for almost a month. Every time the call center people will open a incident and close it without providing any resolution. I was really fed up with there attitude, every time you call them and as per the sla you have to wait for 24 to 48 hours and after that they will close your issue without any resolution. Luckily after many followups, i receive a amount of rs.14, 837 out of 18, 887 which was paid by me for availing the services. I dont know why they have deducted rs.4050 after assuring me a full refund on the call. I have not used there services but still they have charged me.