[Resolved]  Nestaway Technologies — amount not refunded

My sister aishwarya narvaria was living in pune house id 59349 in baner area and due to job searching she find a home again in kharadi area and paid the token amount but on the same day by evening she tried to cancel the same but in nestaway application it was showing that cancellation cannt be done through app so she called customer care and asked for cancellation and refund the amount so they raised the ticket for same and after 5 days continues follow they give the reason that now they can process the same so she decided to leave the same in one month and leaved after completing one month but now almost 15 days crossed nestaway not refunding the amount by giving the reason that dashboard is not showing correct details so they cannot refund the money. I asked them to resolve this so wvery time their customer excutives raise tickets only and resolved the same without information. Kindly help us.