Nestaway Technologies — assured charges

Address:

560076

Hi i am a nesaway tenant from the past 2 and a half years (Anubhainest s1, 3rd floor, panduranga nagar bangalore karnataka). From the past few months they started a new service called assured where in every 3 months there will be a deep cleaning provided to the tenant.1st thing people who come for cleaning are not well equipped neither they do deep cleaning just imagine they were cleaning the room floor with harpic toilet cleaner unless i interrupted. That to i had problem guiding them as they don't understand english or hindi so another issue so in the name of deep cleaning time wastage mine as well theirs.2nd thing they always says they can only come on weekdays so that nobody is there to look after them and now the important thing why should we leave our rooms open for men in our absence it's a very important point to take notice of. Another important concern regarding this service if nestaway is changing every month for this service then why are they providing the service once in 3 month {as per them} i last received this service in the month of october and post that nobody tried to contact me no call, message or email but nestaway has definitely charged me every month and for not making the payment in fact fined me. This is going beyond everything now. Their customer service is very poor neither they have the knowledge nor they want to help us all they say is raise a ticket which offclourse has no resolution and at times even disrespectful. We as in tenants are left with no option to pay nestaway as they are not ready help us. Everymonth one or the other charge. This is a mental torture for me as a single girl in a different city. I need someone to take care of this and find an immediate solution. I will not pay a penny for a service which i never availed moreover a totally failed service.