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Nestaway Technologies — delay in room allocation

I had booked the flat nestaway id 44749 in blueridge society, hinjewadi phae 1
Gave the tokem money on september 4
Paid the security money and nestaway onboarding on september 8th and was promised to get the flat on 18th september
The nestaways employees have stopped picking up calls after getting the payment and are now saying will give the flat on 24th
My office is in blueridge only and i cannot go to wakad (Temporary accomodation nestaway can provide) with my ac, fridge, washing machine and all the othe luggage
I want to cancel this booking now
I have to leave my current flat on 17th now i do not have choice and i want to book a room for 18th september
I want my refund as the date promised is not when now i will be getting it but nestaway seems to ignore all the customer's problems

Complaint Status

[Sep 15, 2019] NestAway Technologies customer support has been notified about the posted complaint.
Verified Support
NestAway Technologies Customer Care's response Sep 15, 2019
Hi there, this isn't the experience we want you to have. Could you share your ticket ID so that we can connect to understand what went wrong?
Updated by Prami1105 Sep 17, 2019
What ticket id ?
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    +91 76 7676 0000
    #1556, NestAway Technologies, 19th Main Road, HSR Layout Sector - 1, Bangalore, Karnataka, India - 560102