Nestaway Technologies — delay in room allocation

Address:

Pune, Maharashtra, 411057

I had booked the flat nestaway id 44749 in blueridge society, hinjewadi phae 1
Gave the tokem money on september 4
Paid the security money and nestaway onboarding on september 8th and was promised to get the flat on 18th september
The nestaways employees have stopped picking up calls after getting the payment and are now saying will give the flat on 24th
My office is in blueridge only and i cannot go to wakad (Temporary accomodation nestaway can provide) with my ac, fridge, washing machine and all the othe luggage
I want to cancel this booking now
I have to leave my current flat on 17th now i do not have choice and i want to book a room for 18th september
I want my refund as the date promised is not when now i will be getting it but nestaway seems to ignore all the customer's problems