[Resolved]  Nestaway Technologies — deposit not refunded - system error

I got charged 7180 INR when I vacant one of the nestaway property. I raised the complaint to CCE and they confirmed me, that happened because of system error and it will be resolved by eod. I never received any response so, I called them back next day. Again they told eod it will be resolved. This was its, 5 days and never heard back from nestaway. I did the email, no response. I called in customer care, no response. Raised a ticket no update. Ticket number: SC_01511432

Even I asked for providing the deadline, they said we can’t provide that. I am not understanding one this If it’s system error it should be identified in few minutes. How careless you guys are for customer money. But while taking money from customer this never happened. Why?
This is seriously ridiculous.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Aug 22, 2019
Complaint marked as Resolved 
NestAway Technologies customer support has been notified about the posted complaint.
Verified Support
Jul 19, 2019
NestAway Technologies Customer Care's response
Hi Sunil, this isn't how we wanted you to feel about us. Neither is it the experience we want you to have. Thank you for sharing the ticket ID with us. We're having this checked and will reach out to you soon.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    NestAway Technologies
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    38%
    Complaints
    1414
    Pending
    142
    Resolved
    492
    NestAway Technologies Phone
    +91 76 7676 0000
    NestAway Technologies Address
    #1556, NestAway Technologies, 19th Main Road, HSR Layout Sector - 1, Bangalore, Karnataka, India - 560102
    View all NestAway Technologies contact information