Nestaway Technologies — deposit not returned | 7-day guarantee fail | undue 100 rs/day fine 4 months | 8 escalation emails + 5 customer care calls

Address:

Bangalore

I have loved your services! But you can't leave a more sadder memory!

I had been staying with nestaway since june 2018. Everything was perfect. But then they introduced auto-billing dashboard 100/day on no dues clearance. I even appreciated that. But charging me 100/day for 4 months straight after i left 2 calls (Post which corona hit), 8 emails to officers of various departments when i got calls from payment collection departments (See attached images for dates) with zero response, and when i move out, holding my deposit for more than a month now when the inspection guy neither showed up after i followed up multiple times with abdul, and even when my house fell under your 7-day guaranteed refund policy?

What kind of customer support are you providing?

Hell, i even left a support ticket response for you guys under various subcategories of your such 'nicely maintained' support but not a single query for miscellaneous and barred number due to corona?

I even got your recent email mentioning the struggles faced by you and i completely empathize with you guys.

It's just my sincere request to you guys to clear the undue fines amounting to 3k more than my deposit. I mean what are you guys upto?

To make matters even worse, my dashboard has been destroyed and my move-out process has automatically been completed? How did you even do that without my permission?

I would be happy to attach any documents you need.

Please refund the deposit i paid.