[Resolved] Nestaway Technologies — Deposit was not fully refunded

[Resolved] Nestaway Technologies — Deposit was not fully refunded

V Vishnu0018

Deposit given - 16500 Rent provided in advance - ~2500 (Rent was increased from july 25th and no information was provided by how much) Total - ~19000 Refund received - 13360.29 Deducted amount - ~ 5, 639 (1500 electricty bill) * there was electricity payment in my dashboard around 1500, by which the amount to be given back if no issues are found in inspection is approx rs 16500/-. * i have been following up with customer care, area manager and through twitter to get the details and no information was given from their side. Sr no. Cc_08428811 House id540 Email - vishnuk. [protected]@gmail.com This ticket was raised and numerous mails were sent. They provided the current refund amount after tweeting numerous time and after that no information was given on the details why this deduction. There was no issues find from inspection is my understanding. Please help in resolving this issue. Was this information helpful? No (0) Yes (0)
Aug 21, 2020 Complaint marked as Resolved Rasied SR in NestAway website. Tweeted continuously tagging Nest away and related accounts Raised complaint in https://www.consumercomplaints.in/ After long discussion and fight got call from NestAway & agreed that the amount deducted will be refunded. Got the refund after 2 days. NestAway Technologies* customer support has been notified about the posted complaint. Aug 13, 2020 Updated by Vishnu0018 I have recived the pdf for deduction details. Could ypu please explain what is this utility bill fine and maintance move out charges(which was charged way before inspection as inspection happened on 23rd of july and 1000 rs was added to my dashboard before 20th july. For what sake i am supposed to pay 2363rupees utility bill cost? Instead of looting with undefined fines please return back the money. Aug 13, 2020 Updated by Vishnu0018 I have recived the pdf for deduction details. Could ypu please explain what is this utility bill fine and maintance move out charges(which was charged way before inspection as inspection happened on 23rd of july and 1000 rs was added to my dashboard before 20th july. For what sake i am supposed to pay 2363rupees utility bill cost? Instead of looting with undefined fines please return back the money. Aug 16, 2020 Updated by Vishnu0018 Extra 3363 should be refunded as they are claiming it is electricity charges and cleaning charges. No where in the agreement it is mentioned to pay cleaning charges as i have already paid 4100 Rupees as on boarding charges. Aug 16, 2020 Updated by Vishnu0018 This is july-Aug amnt and out of which 10 days u can charge me and pay back remaining 90% amount to my account and 1000RS as maintenance charges as it is not part of agreement. Aug 16, 2020 Updated by Vishnu0018 2. REFUNDABLE SECURITY DEPOSIT: Security Deposit shall not carry any interest. Security Deposit will be refunded to the Tenant at the time of handover of Property from Tenant to Owner on expiry or termination of agreement after deducting unpaid charges/damages. As per this clause you cannot charge me for cleaning . Hope this is also clear? Aug 19, 2020 Updated by Vishnu0018 I have got call from one Mr. Adhman reg the issue and he has assured that the amount charged extra (utility bill fine and maintenance move out charge) will be refunded and will be credited in the account within 3-4 working days. Once it is credited i will be closing this case.
1 Comment	Share
Submit Close