[Resolved] Nestaway Technologies — electricity charges charges | |
So i moved into one of the nestaway house on apr 28. I was not charged electricity bill until june although i kept asking it to the nestaway building manager/executive. All he said was that i would get it in my dashboard. On june, i was charged an heft amount of rs. 5246.35 for a 150 sq. Feet room for the billing period (May to june). Attached is the actual bill from the electricity board where it has been mentioned that the billing date is from (Feb to june). I raised a service request (Sc_[protected] around first week of july and contacted multiple times over phone (Reply "3 days is the resolution time and backend team is working on it" everytime). — In short - charged for excessive months but stated only for a month in dashboard (Felt cheated) — The main issue here is the charges were calculated on pro-rota basis which was never mentioned anywhere in the agreement or nor the executive spoke about it. As per the agreement it was stated that, they would charge flat 1000 rs if the meter is due to be fixed. But instead they divide the charges among tenants. Other concern is that i've seen many people moving in and moving out in short period. Pretty sure they are not affiliated with nest away. Who will pay the electricity charges for them?? Please find attached the bill from electricity board, service ticket and agreement. Was this information helpful? | |
Sep 21, 2019 Complaint marked as Resolved After 45 days, CS team replied to the support ticket stating refund of 4059 which they did.
But the moment money was refunded two new invoice was added for the same billing date.
This time they want to take even more.
Total = 5246.35(Wrong Bill) - 4059.35(Refund) + 3267.44(Utility Charge) + 3267.44(Utility Charges)
No one contacted me although CS assures someone would call. NestAway Technologies customer support has been notified about the posted complaint. Verified Support Aug 02, 2019 NestAway Technologies Customer Care's response Hi Vishnu, this isn't how we wanted you to feel about us. Neither is it the experience we want you to have. Thank you for sharing the ticket ID with us. We're having this checked and will reach out to you soon.
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+91 76 7676 0000
#1556, NestAway Technologies, 19th Main Road, HSR Layout Sector - 1, Bangalore, Karnataka, India - 560102
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