Nestaway Technologies — exorbitant charges of water tanker | |||
I am staying in nestaway property in concord anugraha, anugraha layout phase 2, bangalore. It has total of 24 flats and appx 18 of which is always occupied. In last 2 months i have got water tanker charges with unreasonably high charges. Even when i created service requests asking the number of tankers ordered, charges per tanker and calculations done to reach my share. I did not get satisfactory answer and ticket was closed each time without proper explanation. I was provided just with the invoice detail which has duration mentioned and total amount and gst charges. Which is as follows Date - invoice amount - gst - total amount 23 may 2019 - rs 72.74 - rs 13 - rs 86 28 april to 14 may 2019 - rs 3100 - rs 558 - rs 3658 15 may to 2 june 2019- rs 2354.55 - rs 424 - rs 2778 02 june to 04 june 2019 - rs 218.19 - rs 39 - rs 257 5 june to 9 june 2019 - rs 272.78 - rs 49 - rs 322 11 june to 18 june 2019 - rs 750 - rs 135 - rs 885 29 june to 8 july 2019 - rs 423.73 - rs 76 - rs 500 10 july to 23 july 2019 - rs 1444.07 - rs 260 - rs 1704 It is mentioned by nestaway on their site that they doesn’t make money with water tanker service. But the bills i got from them states otherwise. - they have charged 18% gst on water tanker charges, which as far as i know 18% gst is only for packaged mineral water. Do they mean that in water tanker they are providing us mineral water. - there is no mention of number of tankers ordered and charges per tanker. - if we go through the total amount from 28 april to 23 july it totals to rs 10190. Which is too much keeping in mind that appx 18 flats were occupied during this whole period in building and every flat got appx same amount. Market rate currently is 700 rs per tanker including gst. But even if we take 1000 rs per tanker then total number of tankers will be 180+. And we do also have cauvery water supply in building. - from 28 april to 23 july 2019 in span of 4 months total of 10190 rs bill for each of flats (Appx 18) in building, without any explanation on how many tankers ordered, no mention of charges per tanker and no info on calculations to reach to this figure. Should we not think that nestaway is charging us wrong amount and trying to con us to make money. - asked for details twice in service request but service request was closed without giving proper information both time. Was this information helpful? | |||
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NestAway Technologies customer support has been notified about the posted complaint. | |||
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+91 76 7676 0000
#1556, NestAway Technologies, 19th Main Road, HSR Layout Sector - 1, Bangalore, Karnataka, India - 560102
I have got 261 Rs till now. They are sending bill to different flats at different time. We started monitoring tankers from August and In August total of 13 tankers have been ordered. There are total of 18 occupied flats + 2 family of support staff like watchman. So with 1000 Rs per tanker total for 13 tankers should be 13000 divided among 20 families should come to 650 Rs per family. How are they going to explain 2800+ Rs per flat.
Also On inquiring GST charges from GST Helpline I came to know that there is 0 % GST on Water tanker. The HSC code they are using in each Water tanker invoice corresponds to 'Septic Tank Emptyng and cleaning'. They mention on the site that this service is free of cost where they will contact vendor for water tanker on behalf o[censored]s. So when service charge is 0 then why are they charging 18 % service tax. Apart of this they also add maintenance charge in rent amount. Then where this maintenance amount is going.