[Resolved]  Nestaway Technologies — faulty refrigerator and service charge

Address:

Bangalore, Karnataka

I have moved into the nestaway property on April 6, 2019. Our room has faulty refrigerator .On the day of move in, the area property manager Mr. Surya had said that refrigerator belongs to nestaway. It has been not working since first day. But surya updated refrigerator as present and working. He asked me to raise service request and said i will not be charged.

I have raised service request on day 2. The vendor came and repaired it. It worked for one day and stopped working . I have raised another service request and vendor came and repaired it. And guess what it worked for 3 days and again stopped working. I have called vendor and he came, checked it and said he want to change some parts. And he said i will not be charged since it is not been working from day despite two service requests in a week.

I have called APM surya the next day and he came and asked me to raise a service request and said i wil not be charged for that service.

So i have raised a service request. The vendor came after 2 weeks and repaired it. It worked for a day!!!. I have called the vendor and he said he will come next day but he didnt show at all. After a week there was a service bill charge of Rs 3900 for the material cost and Rs 250 for the visit cost. I have called surya and i have also spoken to the service team member Mr sunil and sunil said i am not liable for the charge and said he will send the confirmation for the same to me that i will not hold liable for the charge.

But sunil didnt send the confirmation to me. So i have raised the service request to waive off that charges. And custome care said that i am liable for the charge and said sunil has confirmed to them. I have called sunil daily for a month and he doesnt even pick up the call.

After few days i got the call from customer care and said that refrigerator belongs to the previous tenant.

Wow the nestaway had kept the faulty refrigerator of previous tenant as them.Now the APM surya had removed the refrigerator from the room and said that charges will be waived off and said he also sent the confirmation mail to the nestaway.

The sunil had blocked my number.

The Refrigerator has been removed from our room but the service charges are still on the dashboard.

This has been going for 4 months.

Nestaway is mentally harassing me.