[Resolved]  Nestaway Technologies — geyser has gone bad within a month of move in. it is leaking and giving sparks which is very dangerous. delay in service

Address:560068

This is regarding my geyser issue.
I had moved in the house just a month ago and while moving, the geyser was provided in very bad condition. Within a month it started leaking from many places and because of that sparks and fumes came.
This is so dangerous to life.
I have put service request for the same and escalated it to level 4 which is highest and already 12 days over and have not got any resolution.
I have contacted the customer care more than 10 times and every time i speak they say they are assigning the vendor and they have not done it till date.
I am so frustrated of calling them so many times.
1st of all they should have provided atleast electrical appliances in good condition. They understand this is a critical issue because of sparks which is dangerous, but despite of critical issue they are ignoring this and not taking it seriously.
I request you to take strict action on this.
Attaching the images of geyser which was given at the time of move in. Just see the image and u can assume how dangerous is this.
+2 photos
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Apr 8, 2019
Complaint marked as Resolved 
NestAway Technologies customer support has been notified about the posted complaint.
Verified Support
Mar 07, 2019
NestAway Technologies Customer Care's response
Hi Utkarsh, we really regret to see the experience you've faced! We want to help. Do share your ticket details with us so that we can connect.
Mar 07, 2019
Updated by [email protected]
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Mar 11, 2019
Updated by [email protected]
No resolution yet. still waiting to hear from u
Mar 16, 2019
Updated by [email protected]
See thats the problem with Nestaway.
One guy had turned up just to see the problem and no resolution has given till the date yet.
You guys can see how much they are delaying it simply. Already one month over from the date of registering the service request.
Tried calling them too many times but they just tell its in progress for some approvals.
God only knows what approval is taking that much time
This is not the way to treat your customers.
I would appeal this forum to take strict action against Nestaway.
Mar 29, 2019
Updated by [email protected]
the case is still open and already 1 and half month over. i have not received any calls for the resolution
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