[Resolved]  Nestaway Technologies — have lost cash due to keys not handed over

I moved in on 23rd August to nestaway. The area manager, Arjun, did not assist in any way for the move in the website mentioned that he should. I was not handed the keys of the house then.

After continued calls, he gave me the house keys on 25th. But he did not have the cubboard or room keys. He said he he will get the duplicates done and give me the keys.

Since then he has never received my call. I contacted customer care. They raised a service request for me and said it will be resolved. Almost a week, but they didn't do anything. Today when I escalated the request, it got cancelled.

I called the customer care and detailed them the issue. I also informed them that I have incurred a cash loss of 600 today. All they said was raise a request and we will resolve. However, the service request does not have anything regarding not received keys. I had to raise in repair, which again shows a repair cost.

I am a single lady in Pune, and this has been extremely unsafe for me and my belongings. I need nestaway to have some accountability and incur my losses since it hasn't handed my the keys as it said it would.