[Resolved]  Nestaway Technologies — incompetent staff, useless customer care and irresponsible manager level people in nestaway technologies

Address:Bangalore, Karnataka, 560016
Website:www.nestaway.com

Hi,

Myself and my friend had booked a full 2 bhk (House id - 41204) flat by the name of manish nest based out of dooravani nagar, bengaluru. We payed the confirmation deposit on the 10th of december and we were promised a moving-in date of 23rd december with all the painting work, repairs (Woodwork, electrical, water) and deep cleaning to be completed by then. It was ensured that all the work apart from deep cleaning will be complete by 21st december (48 hours before moving in), confirming which we had to pay the remaining amount (Security deposit for 3 months, one time on-boarding charges and rent for the remaining days in december (23rd to 31st).
As of today eod (22nd december), none of the work has been started and they have cancelled our online booking as well. We literally had to beg for our refund which involved multiple calls to the area manager, property manager and customer care and still we have not received any confirmation regarding the refund, after asking them multiple times to provide us with a confirmation through mail or message regarding refund so that we can go ahead and book the property again.
We had to move to this property by the 23rd of december as it is close to our new work location. Due to unavailability of the property, i will have to travel 25 kms. One side till the property is ready.
Also, when asked how much time will it take for the property to get ready if booked again, none of the people have an answer. They have clearly not been able to abide by their words and commitments and that has put us in a troublesome situation. Serious action should be taken against these kind of people. It has been 13 days since i confirmed the property and till now no work has started. Then their area manager and customer care people ask me to trust them and pay the entire amount and as soon as that is done the entire work will be done within a span of 2 days. Is this a joke?
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Feb 4, 2019
Complaint marked as Resolved 
NestAway Technologies customer support has been notified about the posted complaint.
Verified Support
Dec 26, 2018
NestAway Technologies Customer Care's response
This does not sound right, Mrigank! We are here for you and will resolve this issue. Please share your registered contact details with us so that we can reach out to you and help with a resolution.
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