[Resolved]  Nestaway Technologies — incorrect billing & failure to resolve related service requests

I had raised a service request on oct 14, 2017 regarding an incorrect maintenance billing. Never received a proper response regarding the reason for billing. I had to reopen the ticket again on nov 20th, and i have escalated the request until the 4th level (The last level possible). Despite calling customer care every two days, i get a default answer - "it shall be resolved in 48 hours". I still haven't received any response regarding the status of the service request. Very poor customer care service! A highly inefficient company nestaway is!