Nestaway Technologies — invalid charges imposed on tenants for bescom penalty towards meter installation

Nandhini MaanKutty

from Bengaluru, Karnataka

Address:

HBR Layout, 4th Block, Bangalore, Karnataka, 560043

My name is nandhini.
I moved to the nestaway house in the month of march 2019. From the month i moved in we were having electricity issues very often. Despite raising many service request, they did not bother to fix the issue and the manager never took any reponsibility to look in to the issue. We pay the electricity bills on time.
So, in the month of august we raised complaint on the power issue to bescom. When the bescom people came, they found there is some illegal connection given in the building and they have imposed penalty on the building. And during this period whole building had no power in the house for one whole week and no water as well. We had suffered a lot without water and power. Nest away paid the penalty charges and got the power supply back after one week. Now they are imposing that penalty charges on the tenant. How come tenant are responsible for the penalty.. That illegal connection was given by owner or manager and they should be responsible for it. How the tenant would what is going on in the meter board.
Now they are charging me around rs. 5000 in the name of bescom penalty. Though i raised many service request that i am not liable to pay these charges as am not aware of anything towards meter installation. They are not providing proper solution. They are very rude and harsh saying this has to be paid by me and owner or nest away cannot pay. Kindly help me to resolve this issue. I cannot pay this amount and i did not do any mistake.

P. S - in the first place, the house which i moved is a brand new building. And there were no pole connection to the ground for the electricity. These all has to be proper when they give the building for the rent. But they failed to do so. And after bescom has found out they are imposing it on tenants. After the new meter is installed we are not having any power issues. Nestaway is really fraud.

Service request no - sc_01814021, sc_01726171
Building name - jp phoenixx

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NestAway Technologies customer support has been notified about the posted complaint.

Verified Support

Nov 11, 2019

NestAway Technologies Customer Care's response Hi Nandhini, this isn't the experience we want you to have. Thank you for sharing the ticket ID with us. We're having this checked and will reach out to you soon.

Nov 29, 2019

Updated by Nandhini MaanKutty I did not get any update from Nestaway. Instead they are closing the ticket without any resolution. This is really not fair. I am explaining them clearly, even they are charging it to us. Please help me to get the unnecessary charges removed. It has been 3 months i am following up with them.

How we tenants are responsible if the pole connection is not at all given in the building. This one question will give all the answer like who should take responsibility of it.

Please provide you support.