[Resolved]  Nestaway Technologies — irresponsible, no response on my request

Address:

700, 2nd floor, sector 38, 122001

I raised a request(on 3rd August) for cleaning and scheduled it to 7th August.

I have been following up with my request since yesterday but there has been no vendor assigned for my task and as of now, customer service replied saying they were unable to reach my service manager Mr. Wasim.

This means that they will not be fulfilling my request on my scheduled time.(i.e.tomorrow morning)

I can't even escalate the issue on my dashboard as according to nestaway, resolution time for my request is 9th august.

How can a request take 1 week to get resolved?and why shouldn't I escalate the issue as my scheduled visit is before that.

What sort of a nonsensical system is this. They even removed the Google rating on their company

My service request is SC_01563025.Are they doing this for free?No, I had to pay for such services and yet they are irresponsible in arranging.

If I take 3rd party service, Nestaway would be pissed off and blame us for all that's not working in the house. They would not even refund the deposit in full.

This has become a routine for me since the last 2 months. you can even see my earlier complaint of the similar sort in May 2019. I feel like living in a jail.

********Beware new comers who think of coming to Nestaway*****