[Resolved]  Nestaway Technologies — mental harassment by nestaway - not giving refund or not allowing to move in any house

Address:	Mumbai City, Maharashtra, 400042
Website:	www.nestaway.com

Invoice id: xcn8fvwyuotkbog
Paid on 10 may 2018 ₹19, 000.00

I have paid ₹19, 000.00 to rent a room in house from nestaway but the house got de listed from their site, after making registered agreement as they had acquired (Illegally) the house against the society rule of no bachelors. Then their area manager called me and told me not to come to room as society is not allowing. When contacted customer care, they told me i'll get full refund or free internal transfer to new room & recommended me to take internal transfer, so i had raised the request to get me internal transfer from 17th june as the new rooms' commode was broken and it needed some time to fix.

But now they are asking me ₹16355 more. And they are asking it for the rent of previous room where they never had let me move in. Also they are charging me for new room from 10th june where also i haven't moved in yet. Despite raising so many service requests and calling so many time to customer care get the same response that i'll be charged from 17th june & the payment section will get updated in next 48 hours but it never happened.

Now they are not giving full refund or internal transfer & charging for unused services

So going through all this mental torture past month & staying temporarily at friends house, i have decided to complaint in consumer forum for which i needed the tax id & mail & address of company to send them official notice, but they didnt give this info.
Not sure what to do now. I also have all the call recording which says i can get full refund or get charged from 17th june only.

Im done with nestaway, i just need full refund now.

Name: vinayak jadhav
Nestaway registered mob no. [protected]
Mob [protected]
Email: [protected]@gmail.com