[Resolved]  Nestaway Technologies — nestaway cancelled my house booking after taking money from me

Address:

HSR LAYOUT, BENGALURU

Dear sir/madam,
I booked a house in nestaway with a house id 44446 on april 13th by paying a token advance of ₹2200 and later i paid ₹39159 on 18th april which includes deposit amount+1st month's rent+ onboarding charges. My move in date to the house was on may 2nd but on 26th april, i received just an email from nestaway aayi that the house has been delisted from their platform and refund will. Be initiated.
Today is may 5th and until present, i haven't received any calls/messages/emails or anything about my money.
No customer care operation going on due to covid 19 and also nestaway removed the complete booking details from my account and there is not even a sign that i had made a booking. For my safety i had taken screenshots of everything and that is what i have as a proof now else i dont know what would have happened.
I have sent a lot of e-mails to all the nestaway email ids including their grievance officer's but none of them responded for a single email message.