Nestaway Technologies — Nestaway house and customer service not up to date

Address:	Hyderabad, Andhra Pradesh, 500072
Website:	www.nestaway.com

My move in date selected was 18th of june, but when i went there, the house was not good condition. On calling the concerned person, i was intimated that it will be done within an hour. Even after waiting for long 6 hours no one appeared. I asked them clean it maximum by next day, still things remain the same.in the light of all the things that were happening, i decided to move-in on 24th of june and informed them too. Also informed the missing as well as non-working utilizes inside the house. By that time i had already paid the rent, staring from 18th of june but due to their unprofessional behavior and untidy house, i have to move in on 24th of june, but from their side no concern initiated, neither verbally nor in written. Although some of my friends insisted not to go with nestaway, still i did it anyway. But i realized my mistake on very first day, still feeling the same, because a lot things as promised either are missing or not in in good condition if provided. I made up my mind of moving out as their customer care is so bad. They all are fresher and they don’t even know how to talk to clients. Actually thing is that everyone here in nestaway thinks they can just take investors’ money and everything is going to happen magically. You have to provide service to your clients in order to retain them but this is worstaway we are talking about. They don’t care they think their pathetic schemes of luring customers will work but this is the era of social networking if don’t change their attitude soon they are gonna shutdown.

What they promised me:
1) lights, fans, curtains rodes and others mandatory things in house
2) geyser (Even there site showing this)
3) will do any home maintenance promptly whenever requied
4) manjeera water
5) working lift
6) 24x7 water
7) rent agreement with pan card
8) on call support with area manager for any issue
9) working condition of bathrooms with all required things
10) cleaned house on move in date.

What i am getting :
1) there is no geyser in my bathrooms, shower, toilet seat not fixed, continuing water leakage and even after 100 calls to area manager, call center and concerns team members, still not yet fixed.
2) trust me, they don't know what exactly that means.
3) still lift is not working, bathrooms are not proper working, and water pressure is so low in kitchen.
4) electric wires are not installed properly and switch board are in open state.
5) one fan is missing in hall.
6) door bell, door peep hole and door stoppers not yet installed.

7) i am waiting for things to change for good here for more than 10 days and still no solution from their end.

Some blunders:
1) no one came to visit your house and handover keys during move in date and they support on phone as unprofessional way.
2) i am not getting cleaned house on moving date and i paid from my checking date without living in it.
3) customer care? Sucks, they have a standard reply i) please raise the ticket ii) we have escalated to concern department and issue will be sorted out asap.
4) there website is made as per your own way, they close tickets without your issue resolved and customer need to wait for 24 hours to raise any new ticket.
5) after so many calls, someone come to your house and noted down all concerns and again he need 3 or 4 days to discuss with higher management because he is not authorized person then why company send that person.
6) service after move in isn't great. If you face any issue, it won’t be addressed immediately. You will need to wait for a week minimum or more.
7) most importantly, rent agreement not yet received. That also had a mysterious story of wrong building name as well as wrong house number on their webpage.

Nestaway : don't promise if you can’t do it and please close your company and do not waste time of any one.