Nestaway Technologies — no help during emergency

Address:

Bangalore, 560068

I have taken the flat in v n residency akshayanagar bangalore. It's a ground floor flat. It's been 7 month's already. On 15th march 2020 due to the blockage in junction box of sewage pipe my bedroom washroom got flooded. The stinking sewage water overflowed into my bedroom n den into the living space following the dining space. Because the people staying in the above flats were constantly using their washrooms the sewage water kept on overflowing into our rooms. I asked the caretaker who asked to contact nestaway. I tried raising a service request but their website takes lot of time to load. Den called customer care who said that it would take time n dey can't send a plumber immediately. I explained that it's an emergency as whole house is overflowing with sewage water n it's stinking. I asked for a supervisor or manager but was denied the same saying the call cannot be transferred. Service request would be raised was advised but even that was not done. Tried to book a move out option through nestaway app which shows immediate movement would deduct 5000 amount from my security deposit which is unfair as it's an emergency evacuation. So i had to call her customer care again to inform that this is the situation and they need to help me. It was the same story as per the previous call n this person did raise a service request but i will have to pay 99rs for the visit which ideally nestaway should not charge me as it's not my flat problem it's the main junction box of the sewage system. Still i tried to pay the amount but thier link did not work. And the meanwhile my whole family was panicking. Me n mom were taking out all our things before dey submerge in the dirty water. My granny who is 91yrs old and unwell had to sit outside the house so that she doesn't catch any other disease due to the dirty water. No other way out i had to opt for move out for another date where they would not charge me for the notice period. Ideally it should be nestaway who should ensure the sewage pipes and all are checked. I had to move to another house immediately. I my mom n my friend started moving all our stuff outside the house. I arranged for movers n packers for the things to be shifted to new place. I had asked to arrange for a callback from any manager from nestaway but no calls yet received.