[Resolved] Nestaway Technologies — no service given for maintenance charge and late fine charges on (maintenance and other charges) without explanation.

Abhijeet@92

Address:

E 601 Smondo 3 Neo Town Road Electronic city Phase 1 Bangalore Karnataka

There is problem with my dash board, i raised ticked regarding same issue on 5.02.2020.
They keep posing other charges of rs 150 in dash board for no reason.
I can see some extra utility charges added in my dashboard so i raised ticket on 5.02.2020 for justification. They have added utility charges after my regular rent payment.
I have same issue on maintenance charges as well so same ticket is been used for justification of this issue as well.

Now for utility and maintenance charges late payment they have charged me with fine of rs 2200 as due date 5 april

Maintenance charges justification is given by nestaway its ok but how can i make payment with out proper justification for utility charges and this all activity started when i raised concern from my side. We already found that rs 150 added in my account is incorrect later it was removed from dash board.

They keep on posting and adding rs 100 for late payment charges daily.

This late payment fine and charges should be removed. Because its i have raised my concern on 5th march and i received call from nestaway on 22 march in between i am is been fined with rs 2200 that too rs 100 daily.

No resolution for washing machine from december 2019.

Rs 150 water charges added although water purifier is not working since august 2019

No justification given on utility and maintenance charges and now they are forcing to pay late fine rs 2200 that to increasing rs 100 daily.

They forcing to pay maintenance charges with fine but not giving service, utility charges are also added after rent payment.

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May 11, 2020

Complaint marked as Resolved

They have resolved issue for a while till March now i am still facing same issue for Next month for April 2020 1) Utility Bill Charges added Twice in Same month payment. same month UTILITY COST added Twice firstly they added Rs 360 for April and Added Rs 721 for same month 2) i have already told them that Water Services we are not using Still they have Added Rs 150 x 2 = Rs 300 in Dash board . ( as Extra Charges) although Water purifier is not working since August 2019 3) Maintenance Charges they are taking every month unable to resolve issue of Washing machine from 7 Months. Not working Since Oct 2019 earlier all payments i have made in April itself no pending payment. now i am unable to raise ticket as well.

NestAway Technologies customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2020

NestAway Technologies Customer Care's response Hi Abhijeet, we're having this checked for you. We'll connect with you shortly to share an update.

May 09, 2020

Updated by Abhijeet@92 1) Utility Bill Charges added Twice in Same month payment.

same month UTILITY COST added Twice firstly they added Rs 360 for April and Added Rs 721 for same month

2) i have already told them that Water Services we are not using Still they have Added Rs 150 x 2 = Rs 300 in Dash board . ( as Extra Charges) although Water purifier is not working since August 2019

3) Maintenance Charges they are taking every month unable to resolve issue of Washing machine from 7 Months. Not working Since Oct 2019

earlier all payments i have made in April itself no pending payment.

now i am unable to raise ticket as well.