[Resolved]  Nestaway Technologies — no service provided despite being charged

Address:

Pune, Maharashtra, 411014

We are charged for services which we never received -

1.) One of the tenant moved out, for which we were charged with sofa repairs. The amount was paid, in addition, each tenant pays 200/- extra (assure) per month for maintenance & repairs. Still no action taken.There have been instances of the same earlier as well & til date. The customer service agents lie all the time about the update that the vendor is assigned and the resolution is being looked up but never there is a situation where the resolution reaches the customers. (SC_[protected]

2.)There is an issue with an Electric Component which a responsibility of NESTAWAY to provide to which they are charging the customer.
ACCL component is the one that supports power back from society to the flats which was damaged before the tenants started staying in the flat.
(SC_[protected]

The above mentioned tickets all have been raised to the highest escalation possible and still the management doesn't care to respond back.The management takes no responsibilities of the same and they are harassing the customers to an extent where it is affecting their health.