Nestaway Technologies — Pathetic customer service

I am owner of a flat in DLF Westend Heights Bangalore.
I trusted Nestaway to rent my flat two years ago.
I found them highly unprofessional in their communication.

Here is the list of issues I faced:

1. It is October 25th, 2020. For the last one month I could not login to their system because of the technical issues in their system. They did not bother to resolve the issue even after complaining multiple times by email and twitter. So for last one month, I cannot communicate them using their usual method of "raising a service request" in their app and they have done nothing to fix it.

2. My tenant planned to move out on October 17 and he informed me on September 25th, but Nestaway did not inform me about it officially until there was only one week left to his move out.

3. As of today (October 25th), they have not paid the rent of September. The worst part is that they did not even inform me in advance that they had plan to delay the rent. Later after asking continuously for 10 days (on around October 14th, just 3 days before move out of the tenant) they emailed that the rent was delayed because they wanted to adjust security deposit given to me when the tenant came to the flat.
But just two days after the move out, they sent me another email, demanding the security deposit, without talking about the pending rent of 47 days.
On top of that they threatened to charge Rs 200/day as penalty if I do not pay the security deposit with 7 days of move out. So they had already delayed the rent by over 20 days without committing any penalty to me, but they expected penalty from me.

4. This was not the first time when I experienced their unprofessionalism. In last two years, whenever there were issues, they took weeks and sometimes over a month to answer simple queries.

5. Escalations have no impact at all. After getting no satisfactory response from their customer care, I sent emails to their CEO, Mr. Amarendra Sahu directly and to my surprise, even he chose to ignore the complains.

Overall the attitude of Nestaway staff from top to bottom had been highly unprofessional. Now I am waiting for the final settlement with them.