[Resolved]  Nestaway Technologies — pathetic service and management behavior, inhumane living conditions

Address:	110016
Website:	nestaway.com

I, ishan bhandari have been living in a nestaway flat for the past 3 months. I've been paying 11, 000 per month as rent and already paid 22, 000 as security and 575 for police verification. The address is 2nd floor, c1/50, safdarjung development area (Opposite chhoti gumti). It jas been named sanjay nest (In name of the owner sanjay mehra). I took a room here and was supposed to shift on 1st september, 2017. When i arrived that evening, i found that the fall ceiling of the room was collapsed (Images attached). Fortunately my roommate was not here or he might have been seriously injured. They gave me another room which was much smaller and claimed that they would get mine repaired in a few days. After calling them for a number of days, they replied that the problem had to be fixed ny the owner who lives in bangalore. Even after repeated reminders, they did not answer our calls at times and asked for another few days. Finally the owner came and got it repaired by 20th of the month. We had to cope up in a smaller room for which the rent is 10, 000. We did not get any refund. Few days after shifting in our own room, there was seepage again and it started getting worse. When i came back after the diwali break, it was even worse. Nestaway executives vaibhav duggal and mayank tripathi were reluctant to answer us. It was 3 weeks ago when i came back from somewhere and saw that part of the ceiling (Outer surface) at the side had fallen. We were again lucky to not be present in the room that moment. This time again i called mayank and sent him the images. He did not reply for more than three hours and did not receive my calls or cut them for 7-8 times. When he picked it up he was rude and told me that he had done is job and i was not supposed to bother him. He challenged me to do whatever i could and said that i won't get my security back. I mailed nestaway about this problem but they too just converted it to a service request and it has been 3 weeks since the status is work in progress. We have a been paying rent on time but still we face a lot of issues. There is leakage in a few more rooms and nothing is being done. Everybody wants to move out but nestaway would not refund the security. We have faced issues with the electricity bill also in the past. The representatives are very rude and don't know how to talk to people. I want my security back with damages as it has become too difficult to live in such a place like this. I hope i have explained well and the images say it all.