[Resolved]  Nestaway Technologies — payment failure - 6029rs

Address:Mumbai City, Maharashtra

Hi,
I made my rent payment to Nestaway for the amount of 6029Rs on 1st December. Transaction was successful via Google pay but said it failed on Nestaways app. The amount has been debited from my account and my bank has confirmed that Nestaway has recieved the money but they are denying it. Google pay has confirmed it as well.

What can I do now?
+3 photos
Was this information helpful?
No (0)
Yes (0)
Dec 12, 2019
Complaint marked as Resolved 
Got my refund
NestAway Technologies customer support has been notified about the posted complaint.
Verified Support
Dec 06, 2019
NestAway Technologies Customer Care's response
Hi Kshitij, this isn't the experience we want you to have. Could you share your ticket ID so that we can connect to understand what went wrong?
Dec 09, 2019
Updated by Kshitij Sabarwal
Ticket iD - SC_01901158
My bank has already confirmed that nestaways account has recieved the money. Nestaways bank has acknowledged the same to my bank as well. I even have the transaction ID. I have mentioned everything in my ticket.
Verified Support
Dec 12, 2019
NestAway Technologies Customer Care's response
Thank you for sharing the service ticket details with us, our team will connect with you ASAP.
Complaint comments 

Comments

Hi,
Same has happened with me. My amount is 18500/-. And this happend with the same Upi Id you Nestaway asked me to pay via google pay nestaway.[protected]@axisbank.

1. Now Nestaway has made collabration with the PayU and Nestaway is the Merchant of PayU so you (Nestaway) is responsible to contact with Payu gateway and refund our amount.
2. This is rediculous service by Nestaway and Payu. Its your responsibily Nestaway to refund our amount as soon as possible.
3.Tell me the current status and when my amount will get refund.

I will go to the ConsumerCourt and lodge complain against you because you are authorized with wrong payment gateway which is hacking our money.

TanmayRao27's reply, Dec 6, 2019
my ticket no is - SC_01900036
Hi kshitij,
Did your problem resolved iam also facing same issue.
Kshitij Sabarwal's [Complaint's author] reply, Dec 10, 2019
No Tanmay, I am facing the same issue.
They are also saying that I should contact PayU when they should be responsible for it
Kshitij Sabarwal's [Complaint's author] reply, Dec 14, 2019
My issue was resolved Tanmay. I got my money back on Google pay from as PayU refund from Nestaway.payu

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    NestAway Technologies
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    38%
    Complaints
    1414
    Pending
    142
    Resolved
    492
    NestAway Technologies Phone
    +91 76 7676 0000
    NestAway Technologies Address
    #1556, NestAway Technologies, 19th Main Road, HSR Layout Sector - 1, Bangalore, Karnataka, India - 560102
    View all NestAway Technologies contact information