[Resolved] Nestaway Technologies — refund has not been received

saisivaram94

from Hyderabad, Telangana

Address:

1546 & 1547, 19th Main Road, Sector 1, HSR layout, Bengaluru, Karnataka, India 560102, Bangalore, Karnataka, 560102

I had made the February monthly rent payment of Rs 25, 000 on the 1st of February itself. But I got a notification on the 7th of the month saying that the payment wasn't processed and that I would receive a refund shortly. However, even after 3 weeks (no refund should take more than 7 days), I have not received any refund. The support at Nestaway has been very unsupportive on this matter, and on the contrary, I am being asked to pay the monthly rent of February again along with the late fee, and have been served with a legal notice for the same.

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Apr 4, 2019

Complaint marked as Resolved

NestAway Technologies customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2019

NestAway Technologies Customer Care's response Hi Sai, we regret you've had to go through such an experience. We would like to understand what went wrong. Could you help us with your ticket ID or registered details so that we can reach you at the earliest?

Mar 01, 2019

Updated by saisivaram94 Hi. I am attaching the ticket details of the two tickets that I have active with Nestaway. In both cases, there has been no response from Nestaway support executives in over a week, inspite of repeatedly escalating the issue. I called the support number yestreday, and after days of not connecting (the number would disconnect after pressing 1) I was assured that someone would get back to me in < 24 hours. It has been more than 24 hours but there has been no call from Nestaway

Mar 04, 2019

Updated by saisivaram94 As you can see, there has been no response from Nestaway even after providing the details. I have received no calls and there has been no response in the support tickets either. This has been the recurring theme right from the beginning

Mar 06, 2019

Updated by saisivaram94 Any update here? I have still not received a refund. There has been no reply in the support tickets YET and neither has anyone called me back, in spite of the support executive promising to get back to me within 24 hours.