Nestaway Technologies — refund the on boarding charges and incorrect amount deducted during forced move out

Address:

Hyderabad, Telangana, 500081

Nestaway recently off-boarded the property due to some society association decision, area manager promised me to make a new booking as they have to fulfill their sales target, by promising they will refund my on-boarding charges, i was forced to make new booking through saurabh. Banerjee. [protected]@gmail.com instead of internal transfer (Which is nestaway policy, if a property is off-boarding, nestaway will give free internal-transfer)

New booking registered email-id: saurabh. Banerjee. [protected]@gmail.com

Now, at the time of move-out nestaway charges rs - 4300/-, for the things which was damaged from begging (Before move - in i already informed that).
Contacting with the area manager, he said that 3rd party vendor charged it. I contacted vendor, they said they have charged it by mistake.

Can you please refund the amount.