[Resolved]  Nestaway Technologies — regarding extra charges deducted by nestaway

Address:560048
Website:nestaway.com

To whosoever it may concern,

I request nestaway to not confiscate a month's rent for leaving the house before six months (As the clause mentions).

The reasons for requesting the same are plenty. Here are they stated in detail:

I received below email from nestaway

We regret to inform you that owner and nestaway have mutually decided to offboard the house you are staying in currently n8279

1) i was promised 24-7 power back-up and was shown a generator (Which still lies in the basement idle). However there is no power back up as such. Ans yes power cut is frequent to add to my worries.

2) i was promised a working elevator as the area manager pointed out to a couple of people working on the elevator when i had moved in. Though there is no elevator and i need to climb all the way upto 3rd floor.

3) the electric motor stopped working. And for almost a month, there was no 24*7 water supply as well. And still water supply is unreliable.

4 the house next to ours is demolished, because of namma metro work and that is not it. After i moved in, a drain construction started and now all the roads that lead to our house are in shambles and its all dirty and muddy. Because of stagnant water everywhere, i suffered from dengue. When i moved in, i was not informed about any of this or else i would have never agreed to the contract.

5) i had to visit close to 10 houses before finalising on this one. It took me around a month to do all this. And the experience with nestaway has been really bad.
.
6) paint is coming off the walls and the house has multiple open places from where mosquitoes enter. There is no door to shut these open ends.

All the aforementioned reasons are genuine and i have lost faith in nestaway. I already moved out of this establishment and don't want to try for any other house through the app. I will find it on my own.

I request you to kindly waive off the clause from the contract that talks about confiscating a month's rent because i am not leaving this house voluntarily but am forced to leave because o[censored]nforeseen circumstances none of which were told to me in advance and also some of which were just false promises.

Whosoever is the designated team, do get in touch with me asap. My registered contact number is [protected].

Regards,
Vikalp
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Jan 6, 2018
Complaint marked as Resolved 
NestAway Technologies customer support has been notified about the posted complaint.
Verified Support
Dec 06, 2017
NestAway Technologies Customer Care's response
We regret the inconvenience caused. Please do allow us some time we will get back with an update.
Jan 03, 2018
Updated by vikalp4335
Thank you nestaway .I received the amount.
Verified Support
Jun 15, 2018
NestAway Technologies Customer Care's response
Happy to help you! Feel free to contact us for any further queries.
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