Nestaway Technologies — Security Deposit money not refunded

Address:

1471, 13th Cross Rd, Vanganahalli, 1st Sector, HSR Layout, Bengaluru, Karnataka 560102

We moved out of a Nestaway rented property around 1 month back. Nestaway claims that they issue a refund within 7-8 days of moving out of the property and the owner refunds the deposit amount to them.

However, Nestaway has not issued us any refund till today. It has been 1 month already.

We had paid Rs. 90, 000 as a security deposit advance, we expect Rs. 60, 000 as a refund according to Nestaway's policy as highlighted in the emails.

Nestaway keeps telling us that the deposit is pending from the owner's end.
On the other hand, the owner is telling us that Nestaway hasn't been paying them for the last 2 months, saying that the amount will be used to give us the security deposit back.

Attaching copies of the email communication between the owner Nestaway and me.

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Hi Naveen Kumar,

Greetings from Nestaway!

As discussed over the call, This is regarding the refund of the Security Deposit for the tenant who moved out of your property on 01/09/2022.

Since the tenant has already moved out of the property, we hope to return the deposit at the earliest to them.

We request you kindly refund the amount of INR 35310/-

The payment can be made to the following bank account

Beneficiary Account Name: Nestaway Technologies Pvt Ltd
Account Number: --
Bank Name: --
IFSC Code: --
Account Type: Current Account

Hi JATIN,

Greetings from Nestaway!

As discussed over the call, the deposit amount is still pending from the owner's end.
The concerned team was already connected with the owner for the recovery, we will check and update you on the status as soon as possible.

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Thanks & Regards,
Saravana Kumar L
Nestaway Sr. Executive

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shruthi naveen
Mon, Sep 26, 10:23 PM (8 days ago)
to Saravana, me, SSR

Dear Saravana,

This is inform you that, tenant Jatin had paid 90000 as advance for the house
2 months rent INR 30000 is payed back to nestway from me Shruthi Naveen in account of advance deposit of INR 60000 to return back the deposit amount to Mr Jatin Parab
The amount INR 30000/- one month rent is deducted for deep cleaning and white wash.

From my side everything is payed back to Nestaway. Hence i request Nestaway to pay back Mr Jathin advance deposit of INR 60000/-

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Hi Saravana and Shruthi

Shruthi is telling us Nestaway hasn't paid her for the last 2 months rent stating that it is being collected towards the deposit.

Nestaway is telling us that the deposit amount is with the owner (Shruthi) and can't be refunded until owner has paid.

As a tenant, I am unnecessarily caught up between this. It has been 1 month now since I have moved out of the flat, still there is no responsibility from Nestaway's end to ensure that the deposit amount is refunded.

My reason for choosing Nestaway was to avoid all this hassle in the first place. This is not at all expected.

I request that the Nestaway and owner coordinate and get this sorted on priority. If there's no progress on this in a few days, I will be registering a formal complaint with the police authorities.
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